How to request cancellation of product/service

In order to request cancellation of a service on our website you should do the following steps:

  • Go to "My Account", then choose "Services" => "My Services"

 

  • Choose the product you want to change and click on it.

 

  • Next, click on "Request cancellation" in the product details.

 

  • In the opened tab write a comment with the reason for cancelling the server, select "Type of cancellation: Immediate or at the end of billing period" and click "Request cancellation".

 

  • You need to stop the server, go to "My services", choose the required product and click on "Power off Server" on the left side of the page in the "Actions" window.

The service will be cancelled shortly.

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